Done-for-you workflow
Ticket intake, acknowledgement, assignment and resolution follow-up inside GoHighLevel.
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The workflow itself
Every trigger, condition, wait step and action, built and tested end to end.
Message templates
The email and SMS copy for each step, written rather than left as placeholder text.
Tags and custom fields
The supporting tags and fields the workflow depends on, created on import.
Timing controls
Wait times and send windows exposed as values you can change without editing the logic.
One-time payment. Unlimited installs. One year of free updates.
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Unlimited installs
Every account you manage
Free updates
For a full year after purchase
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Handled by Stripe
Built from the patterns that actually convert in this category.
Requests arrive by email, WhatsApp and text, and nobody can say what is still outstanding.
Silence after a request makes people ask again, which creates more work than the original ticket.
There is no record of response time, so there is no way to know whether support is getting better or worse.
Request submitted
Ticket created and acknowledged
Assigned by category
Worked with status updates
Resolved and satisfaction checked
Problem and fix
Every claim below names the mechanism behind it. If a feature is not doing a job on this list, it is not in the Support ticket snapshot.
The problem
Requests arrive by email, WhatsApp and text, and nobody can say what is still outstanding.
What removes it
The appointment is booked against real availability, then confirmed and reminded twice before it happens, which is what actually cuts no-shows.
The problem
Silence after a request makes people ask again, which creates more work than the original ticket.
What removes it
Do you cover my area gets answered in the moment, instead of the lead closing the tab and asking someone else.
The problem
There is no record of response time, so there is no way to know whether support is getting better or worse.
What removes it
Happy leads are pushed to Google. Unhappy ones are routed to a private feedback form first, so the problem reaches you before it reaches the public.
A support form that captures category, urgency and detail, then creates the opportunity.
An automatic reply with a reference number and a realistic response expectation.
Tickets route by category to the right person, with round robin where several can handle it.
Tickets past their response window escalate to a manager rather than sitting quietly.
A satisfaction check after closure catches the ones that were closed too early.
New, assigned, in progress, waiting on customer and resolved, each with its own automation.
Review harvesting
Asking for reviews by hand does not survive a busy week. The Support ticket snapshot asks every lead automatically, then sends them down one of two paths depending on how they rate you.
The workflow watches for the job is marked complete and sends the request itself, by text and by email, without anyone adding it to a to-do list.
The same link sits behind a QR code you can put on the leave-behind card and in the follow-up text. Scanning it opens exactly the same form.
The form opens on five stars and nothing else. Whatever the lead taps routes them, and they never see the other path.
Tap five and there is nothing else to fill in. They pick a platform, the review box is already open, and the review is live in under a minute.
Ends up public
Four or below and the public platforms never appear. They get a feedback box, it lands on their contact record, and you get a notification the same minute.
Stays private, lands on your desk
More five-star reviews reach Google, and the four-star complaints reach you first. That is the entire point of the gate.
Every request becomes a ticket with a stage, an owner and a timestamp.
Customers get an immediate confirmation with a reference, which stops the chasing.
Closed tickets trigger a satisfaction check so problems that were not really solved resurface.
Single-purpose automation recipes that drop into any GoHighLevel account and start working.
Every trigger, condition, wait step and action, built and tested end to end.
The email and SMS copy for each step, written rather than left as placeholder text.
The supporting tags and fields the workflow depends on, created on import.
Wait times and send windows exposed as values you can change without editing the logic.
What to connect, what to test and what to change before you publish it.
Done for you
The snapshot is not the end of it. You get 20 hours of hands-on customisation, usable across the 15 days that start once your snapshot is delivered.
No developer, no export files and no waiting on a build queue.
Have us install itThe workflow arrives as a HighLevel share link.
Import into whichever sub-account should run it. Supporting tags and fields are created automatically.
Adjust the email and SMS templates to your voice and add your business details.
Change wait times and send windows to suit your audience and time zone.
Run it against a test contact, confirm every step fires, then move it from draft to published.
5 stages
Support pipeline from new through to resolved
Instant
Acknowledgement with a reference number on every submission
SLA alerts
Escalation when a ticket passes its response window
Something not covered here?Email usand a person will answer.
For small teams handling modest volume, it often does. For high-volume support with knowledge bases and complex routing, a dedicated helpdesk still wins.
They receive status updates by email and SMS at each stage change. There is no self-service portal, so if that matters, pair this with a dedicated tool.
In five steps, all automatic. The prebuilt site captures the lead on an intake form that asks what they need, when they need it and how to reach them. Submitting it creates the contact, tags it and starts the workflow. An email and SMS go out in seconds that confirms the enquiry and offers the next two available slots. Anyone who will not fill a form gets the AI chat widget or the AI receptionist instead. The contact then sits in a pipeline running New lead, Qualified, Quoted, Won, Delivered, with automation attached to each stage.
It asks every lead automatically as soon as the job is marked complete, by SMS and email, and via a QR code you can put on the leave-behind card and in the follow-up text. The rating they tap decides the path: five stars opens Google, Facebook or Yelp with the review box ready, while four or fewer opens a private feedback form that saves to the contact record and alerts you instead.
It answers. A call that comes in after hours is picked up on the first ring, asked the qualifying questions you would ask, and booked straight into the calendar. Anything it cannot handle triggers a missed-call text back within seconds, so the conversation is still open when you get to it.
That is arithmetic rather than a promise: divide the one-time price by your average job value. The calculator on this page does it with your own figure. Because the price is one-time and installs are unlimited, everything past that number of jobs is margin.
It imports as a separate workflow with its own trigger, so nothing existing is modified. Check that its trigger does not overlap with one of yours in a way that would double-send.
Yes. Wait times and send windows are exposed as editable values, so you can retime the sequence without rebuilding the logic.
Yes. Workflow products are deliberately industry-neutral, so the copy is written to be edited rather than assuming a trade.
Yes. Every workflow imports in draft so nothing fires at your contact list before you have tested it.
Start your GoHighLevel account through our link and we will take 15% off any snapshot you buy. Email us the account you signed up with and we apply it to your order.
We earn a commission if you sign up through that link, at no extra cost to you.Full disclosure.
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