Refund policy

Why sales are final

A snapshot is not a subscription or a physical item. It is a complete GoHighLevel build: funnels, pipelines, calendars, a website and every automation, handed over as a share link. The moment that link is opened the entire product has been transferred. There is no way to take it back, and no meaningful difference between "trying it" and "keeping it".

Rather than pretend otherwise with a returns window we could not honestly enforce, we move the evaluation to before the payment. Book a call and we will walk you through the actual build, answer anything, and show you exactly what lands in your account. If it is not right for you, you have lost half an hour and nothing else.

When we do refund

There are four situations where money goes back, no argument and no restocking fee. These are billing and delivery failures, not changes of mind.

1. Duplicate transaction. You were charged more than once for the same order. We refund every duplicate charge in full.
2. Incorrect amount charged. The amount taken does not match the price shown at checkout. We refund the difference, or the whole charge if you would rather re-order at the right price.
3. Non-delivery. The snapshot did not reach you within 24 hours, we could not resolve it, and you no longer want it. We refund in full.
4. A technical fault on our side. The product is materially broken on import and we cannot repair it within your support window. We refund in full.

Report any of these within 30 days of the charge by emailing support@topghlsnapshots.com with your order number and, for a billing issue, a screenshot or statement line showing the charge. Approved refunds are issued to the original payment method and typically clear within 10 working days, depending on your bank.

What is not a refund reason

Being direct about this saves everyone a difficult email later. None of the following qualify:

• Changing your mind after purchase. This is exactly what the pre-purchase demo call exists to prevent. Take the call.
• Buying the wrong industry snapshot. Contact us instead. We will usually swap you to the correct one at no cost, which is better for you than a refund.
• Not having a GoHighLevel account. A snapshot installs into GoHighLevel, which is a separate subscription with HighLevel that you buy from them. That requirement is stated on every product page, in the cart and on the thank-you page.
• Not getting the business results you hoped for. We sell a build, not an outcome. Results depend on your market, your offer, your pricing and how you run it. We make no income or performance claims anywhere on this site, precisely so that nobody buys on that basis.
• Deciding not to use it. An unused product is still a delivered product.
• Wanting changes beyond your support window. Every purchase includes 20 hours of hands-on customisation across 15 days. Work beyond that is quoted separately.

If something is genuinely broken

Tell us. Your 15-day support window exists for this, and a fault we caused is ours to fix. In practice almost every "it does not work" turns out to be a missing connection, a workflow still paused, or a custom value that has not been filled in, and we can resolve it on a call. We would much rather repair the build than refund it, and so would you. If we genuinely cannot make it work, the fourth exception above applies.

Chargebacks

Please email us before opening a dispute with your bank. A chargeback on a delivered digital product is resolved with the delivery record, the download timestamp and this policy, which wastes weeks for both of us. If you have a billing problem that falls under the exceptions above, we will refund it faster than your bank will.

Accounts that raise a chargeback on a delivered order without contacting us first are closed, and any remaining support window and update entitlement ends with it.

Add-ons and services

The white-glove installation add-on is refundable in full until we begin work on your account, and not once installation has started. Retained services, VA placements and development work are governed by the written scope agreed before that work begins, and are billed for time delivered.

Your statutory rights

Nothing in this policy removes a right you hold under the consumer law that applies to you. Some jurisdictions give consumers a cancellation right for digital purchases; where such a right applies to you and has not been validly waived, it takes precedence over this policy. If you believe that is your situation, say so in your email and we will deal with it on that basis rather than argue.

Questions

Ask before you buy, not after. Email support@topghlsnapshots.com or book a call. A person answers both.