Support your clients without answering the tickets
Your clients get help under your brand. You get your calendar back.
Your brand
Every reply carries your name, never ours
Platform-deep
Answered by people who build in HighLevel daily
Escalation path
Anything outside scope comes back to you, not to the client
The problem this solves
Agency support is a tax on growth. Every new client adds a stream of small platform questions that only you can answer, which means the founder ends up on support duty at 9pm.
- Client cannot find where to change their business hours.
- A workflow stopped firing after a HighLevel release.
- SMS is not sending and nobody has checked A2P status.
- Someone deleted a pipeline stage and the reporting broke.
- Emails are landing in spam because the sending domain was never verified.
- A calendar is double-booking because two calendars share availability.
What is covered
Funnels and websites
Page edits, publishing issues, domain connection, mobile rendering and form problems.
Workflows and automations
Why something did not fire, how to add a step, and fixing logic that broke after a platform change.
Messaging and deliverability
A2P registration, sending domains, spam placement and the trust centre.
Calendars and booking
Availability rules, buffers, round robin, team calendars and reminder cadence.
Integrations and payments
Stripe, Google, Facebook, webhooks and the usual connection failures.
How-to questions
The steady stream of "where do I click" questions that are quick for us and expensive for you.
How it works
- 1
Set the scope
We agree what we answer, what escalates to you, and the tone we use with your clients.
- 2
Brand and route
Support inboxes and chat get your branding. Clients never see our name at any point.
- 3
Access
You grant a limited agency-level user so tickets can be resolved rather than described.
- 4
Run and report
We handle the queue and send you a summary of what came in, so you can spot patterns worth fixing at the product level.
What stays with you
Support is not account management, and pretending otherwise makes for a bad handover.
- Strategy, campaign decisions and anything about their offer.
- Commercial conversations: pricing, upgrades and renewals.
- Custom build work beyond a support fix.
- The client relationship itself. We are invisible infrastructure.
Common questions
Something not covered?Email usand a person replies.
Will my clients know they are talking to a third party?
No. Replies carry your branding and your sender identity. We do not identify ourselves, mention our own products, or contact your clients outside the support channel.
What are the response times?
Agreed in the scope rather than promised generically here, because it depends on channel and volume. Most agencies run same-business-day on email with faster targets on chat.
What access do you need?
A user in your agency account with permissions you are comfortable with. Support cannot resolve tickets it can only read about, but the permission level is your call.
How is it priced?
By volume and coverage hours. Quoted after a scoping call rather than published, because a five-client agency and a fifty-client agency are not the same product.
Can you support a snapshot you did not build?
Yes. Most agencies run a mix of our snapshots and their own builds, and support covers the account as it actually is.
Get support off your calendar
Tell us your client count and where the questions come from. We will scope coverage and quote it on the call.